Dealing with Challenging Conversations
Sometimes in order to maintain positive workplaces, managers need to confront bad behavior and deal with challenging issues. Managers often ignore these difficult issues because they are fearful of approaching the offending employee or worried they will ruin a good relationship. Managers require new ways of doing things so that they can approach a difficult conversation with greater confidence and emerge feeling better about the outcomes.
In this workshop, you will learn:
- A strengths based approach to dealing with difficult conversations
- How to reframe a ‘difficult’ conversation and remove the emotional impact
- The basics of solution-focused coaching and how to apply it
- Tools and tips on how to conduct a brief coaching session when time is tight